Privacy Policy — ReviewFlow

ReviewFlow is a customer feedback management platform operated by OutPerform Agency. This privacy policy explains how we collect, use, and protect information when businesses and their customers use ReviewFlow.

From customers:

• Star rating and written feedback submitted through the review form
• Approximate submission timestamp

From business users (dashboard):

• Name and email address
• Role within the platform
• Login activity

From business clients:

• Business name, logo, and brand color
• Google Business Profile URL

We do not collect customer names, phone numbers, or email addresses unless voluntarily provided in the review comment.

ReviewFlow uses the WhatsApp Business API solely to send automated alert notifications to business owners when a low-rated private review is submitted. These messages:

• Are sent only to verified business owners who have opted in
• Contain a star rating, business name, and a short excerpt of the review
• Are never used for marketing or promotional purposes
• Are never sent to end customers

All review data is stored securely in Supabase (PostgreSQL), hosted on EU infrastructure. We do not sell, share, or transfer personal data to third parties except as required to operate the platform (Supabase, Resend, Meta WhatsApp Business API).

Review data is retained for as long as the associated business account is active. Upon account deletion, all associated data is permanently removed within 30 days.

Business users may request access to, correction of, or deletion of their personal data by contacting us at the email below. End customers who wish to have their review data deleted may contact the business directly or reach us at the same address.

ReviewFlow uses only essential session cookies required for dashboard authentication. No tracking or advertising cookies are used.

ReviewFlow integrates with the following third-party services:

• Supabase — database and authentication
• Vercel — hosting and deployment
• Resend — transactional email delivery
• Meta WhatsApp Business API — review alert notifications

Each service operates under its own privacy policy.

For any privacy-related questions or data requests, contact: